Store Policies

SHIPPING POLICY

Orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

RETURN POLICY

Pavashot will accept for return or exchange, items that are in new condition, unworn, unaltered and free of damages by the customer. For a full refund or exchange, mail out your item within 21 days from the receipt of original order. Items must be returned with all other commodities and must be in their original packaging.

PRIVACY AND SAFETY

We take your privacy very seriously. When you visit or use our services, you trust us with your personal information. We do not disclose your information to anyone. In this Privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our services.

CUSTOMER CARE / PERSONAL SAFETY

Read and understand the user manual and terms of use policy before use. Safety devices like the Stickshot and Penshot are not toys and are intended for self-defense only. Keep out of the reach of children.

Please understand your own risk, when you arm the device with the LIVE - Irritant Barrel. All Devices come with Blue Inert Barrel attached, and are not designed to hurt you, but understand that we are not liable for misuse of your product.

LEGAL RESTRICTIONS

We believe all states except California consider our Personal Self-defense devices (Stickshot & Penshot) legal, but some may have restrictions. We have taken the liberty of listing the state restrictions here. Please confirm legality with your local laws before ordering.

Information By State

Alaska - Legal with restrictions. Section 11.81.900 (b)(20) defines “defensive weapon” as “***a device to dispense Mace or a similar chemical agent, that is not designed to cause death or serious physical injury”. Section 11.61.210 (a)(6) prohibits the sale of a defensive weapon to a person under 18 years of age. Such a defensive weapon cannot be possessed in a school without permission of certain school authorities, unless the person is 21 years of age or older.

Arkansas - Legal with restrictions. Section 5.73.124 makes the possession of tear gas or pepper spray illegal. However, it is legal to possess “**a small container of tear gas or pepper spray to be used for self-defense purposes only, but the capacity of the cartridge or container shall not exceed one hundred fifty cubic centimeters (150cc)”, which equals about 5 ounces.

California - Legal with restrictions. Section 12403-7 restricts the canister size to 2.5 ounces, and must be in aerosol form, no projectiles. Sale to a minor is prohibited.

Hawaii - Legal with restrictions. Section 41-37-3 restricts the canister size to 1/2 ounce, and there are licensing requirements. Must be 18 yrs or older.

Massachusetts - Legal with restrictions. Section 122C restricts the sale or possession of pepper spray to anyone less than 18 years old – unless they have a valid firearms ID card. Must be purchased from a licensed firearms dealer in MA.

New Jersey - Legal with restrictions. New Jersey Code N.J.S.2C:39-5 restricts the size of a pepper spray canister to .75 ounces or less. Must not have been convicted of a felony.

New York - Legal with restrictions. Section 265.20 of NYS Penal Law restricts the sale or possession of pepper spray to anyone less than 18 years old, and anyone convicted of a felony. Must be purchased from a licensed dealer in NY.

Rhode Island - Legal with restrictions. Rhode Island General Law 11-47-57 restricts the possession of pepper spray to persons of 18 years of age or more.*

Washington - Legal with restrictions. Washington Code Section RCW 9.91.160 explicitly authorizes the sale and use of “personal protection spray devices” such as “mace, pepper mace, or pepper gas”. There is an age restriction to persons age 18 and older, or 14 with a parent or guardian’s permission.

Wisconsin - Legal with restrictions. Wisconsin Code Section 941.26 restricts pepper spray canister size to 2oz or less, and limits strength to 10% OC (oleoresin capsicum) or 1.2% MC. Can not have been convicted of a felony. 18 years or older.

Pepper Spray Laws by State (PDF)