Returns Policy
We stand behind our products. If you're not completely satisfied, we make returns simple and hassle-free.
Return Eligibility
We accept returns only for unopened, undamaged products in their original sealed packaging. This ensures product quality, safety, and compliance with regulatory standards for less-lethal defense equipment.
Important:
Once a product has been opened, unsealed, or shows any signs of damage or use, it is non-returnable. This applies to all items including projectiles, launchers, and safety devices.
30-Day Return Window
Return requests must be initiated within 30 days of purchase. No exceptions beyond this window, regardless of product condition.
How to Request a Return
- 1. Contact our support team at support@pavashot.com with your order number
- 2. Include photos of the unopened, sealed packaging
- 3. Provide original proof of purchase (order confirmation)
- 4. Our team will verify eligibility and provide return shipping instructions
- 5. Ship the product back to us in original sealed packaging
- 6. Once received and verified as unopened, your refund will be processed within 7-10 business days
Refund Processing
Approved refunds are processed within 7-10 business days of confirming the product remains unopened and undamaged. The refund will be credited to your original payment method. Bank processing times may add an additional 1-2 business days for the funds to appear in your account.
Non-Returnable Items
- • Opened or unsealed products (any break in original packaging)
- • Products showing any damage, wear, or signs of use
- • Ammunition or projectiles (all variations)
- • Clearance or final sale items
- • Items without original proof of purchase
- • Returns initiated after 30 days
Defective Products
If you receive a defective or damaged product due to shipping or manufacturing, contact us immediately at support@pavashot.com with photos. We'll arrange a replacement at no cost, including return shipping.
Questions?
For return inquiries, please contact our support team.